Please read the following information to help you prepare for and maximise the benefits of your treatment time. Below you will also find a new client intake form, please fill this in prior to your appointment.
Mutual respect for each others time is important. Please keep in mind that the time you have booked is set aside for you. Late cancellations, frequent rescheduling and no-shows impact our small business.
So whilst we understand that life, sickness and emergencies do happen, if you wish to cancel or reschedule your appointment please provide a minimum of 48 hours notice to avoid a cancellation fee.
Cold & Flu
If you have a contagious condition, or you are experiencing any cold, flu or Covid-19 symptoms, then please cancel or reschedule your appointment for a later date. As close contact service providers we do not wish to catch your cold!
If you arrive at your appointment with cold or flu symptoms you will not be treated but will still be charged 100% of the treatment fee.
Cancellations & Rescheduling
A minimum of 48 hours notice is required to cancel or reschedule your appointment.
Appointments cancelled or rescheduled within 48 hours of the treatment time will result in the loss of any deposit paid, or a 50% charge for all services booked, which will be sent via a secure payment link.
Appointments cancelled within 24 hours and no-shows, who do not notify us, will be charged 100% of the treatment fee.
Your cancellation fee will need to be paid before you're able to re-book.
Deposits are non refundable and non transferable to ensure a commitment to your appointment time.
Exceptions to the cancellation policy may be made only in exceptional circumstances and at the therapists discretion.
Thank you for respecting our policies.
More information on health & safety can be found here.
Making the most of Your Treatment
Please refrain from wearing perfumes and antiperspirants to your treatment.
Please refrain from wearing cream, lotions or oils on your body before massage.
Wear comfortable clothes and underwear that you don't mind getting oily.
Avoid the steam room or sauna on treatment day.
Avoid eating a heavy meal for a couple of hours prior to and after your treatment.
If you are booked for a facial, a bare face or light make-up is ideal.
Please refrain from exfoliating, waxing or using retinol for 24hrs before your facial.
Please wait 2 weeks after botox and 4 weeks after fillers for a facial massage.
Change your pillowcase on the night of your facial.
You may experience a skin purge after your facial, this is congestion coming to the surface and is the skin clearing for it to renew and improve in appearance and health over the coming days.
Avoid excessive caffeine, alcohol and refined sugar on the day of your treatment as these are inflammatory and dehydrating.
If you are well hydrated it will maximise the benefits of your treatment. I recommend you drink a couple of extra glasses of water on treatment day.
After your treatment you may feel worse before you feel better, in much the same way as if you had exercised. Rest assured that this will pass and you will soon be feeling the benefits of your treatment, usually within 72hrs.
Pace yourself on treatment day. Try to allow time for rest and recovery. You may feel tired or spacey and need to take things slower than usual.