Your Treatment

Please read the following information to help you prepare for and maximise the benefits of your treatment time.

Below you will also find a new client intake form, please fill this in prior to your appointment.

Mutual respect for each others time is important. Please keep in mind that the time you have booked is set aside for you. Late cancellations, frequent rescheduling and no-shows impact our small business.

So whilst we understand that life, sickness and emergencies do happen, we ask that you give us as much notice as possible if you wish to cancel or reschedule your appointment.

Cancellations & Rescheduling

Appointments cancelled within 24 hours of the treatment time and no-shows, who do not notify us, will be charged 100% of the treatment fee.

Your cancellation fee will need to be paid before you are able to re-book.

Any on-the-day alterations made to the treatment time by the client, will still be charged at the initial rate.

Deposits are non-refundable and non-transferable to ensure a commitment to your appointment time.

Exceptions to the cancellation policy may be made only in exceptional circumstances and at the therapists discretion.

Thank you for respecting our policies.

Cold & Flu Policy

If you are feeling unwell with symptoms of a cold or flu then please let us know before coming to your appointment.

If you arrive with viral symptoms, we will be unable to treat you, but your appointment will still be charged.

We understand that illness can come on suddenly. If you need to cancel within our usual 24- hour notice period because you're ill, we will waive the cancellation fee, provided you do not frequently cancel or reschedule at short notice.

As close-contact practitioners, we do not treat clients while they have a contagious condition, for many reasons. It is not good for you to have a massage whilst you have a fever. It also helps us protect our more vulnerable clients, our families and our team.

Nobody wants a massage from a therapist who is coughing and sneezing! and as self-employed therapists, becoming ill can mean cancelling several days of appointments, affecting both our livelihoods and the other clients booked in for care. It is simply not viable for us to treat one client, only to then have to cancel many more.

Thank you for respecting our policies, our health and our time this winter.

Making the most of Your Treatment

Please refrain from wearing perfumes and aerosol antiperspirants to your treatment.
Wear comfortable clothes and underwear that you don't mind getting oily (oil can stain light clothing)
Avoid the steam room or sauna on treatment day.
We recommend avoiding eating a heavy meal or drinking coffee for a couple of hours prior to and after your treatment.
Please allow 48hrs after vaccinations of any kind before treatment.
If you are booked for a facial, a bare face or light make-up is ideal.
Please refrain from exfoliating, waxing or using retinol for 24hrs before your facial.
Please wait 2 weeks after botox and 4 weeks after fillers for a facial massage.
You may experience a skin purge after your facial, this is congestion coming to the surface and is the skin clearing for it to renew and improve in appearance and health over the coming days.
If you are well hydrated it will maximise the benefit of your treatment. I recommend you drink a couple of extra glasses of water on treatment day.
After your treatment you may feel worse before you feel better, in much the same way as if you had exercised. Rest assured that this will pass and you will soon be feeling the benefits of your treatment, usually within 72hrs.
Pace yourself on treatment day. Try to allow time for rest and recovery. You may feel tired or spacey and need to take things slower than usual.

NEW CLIENT INTAKE FORM

First Name

Last Name

Phone

Do you have any severe allergies?

Please list any current medical conditions. This helps us to ascertain your suitability for the treatments you have booked. A more in-depth discussion on your current health will take place at your initial consultation. For your own safety and insurance purposes all medical conditions must be fully disclosed.

Please list any medications that you are currently taking. For insurance purposes and for your own safety all current medications must be fully disclosed.

I understand that should I be suffering from a cold, flu, fever, or contagious condition of any kind, then I am to cancel or reschedule my appointment.

I have read and agree to the cancellation & rescheduling policy and I understand that should I need to cancel or reschedule my appointment within 24 hours of the appointment time then I agree to pay for the treatment in full

I declare that the info I’ve provided is accurate & complete

Join our mail list and receive £10 off your first Essential Ritual, as well as exclusive new therapist offers. We send out a maximum of 1 newsletter a month and we promise not to share your details with any 3rd party.

Is there anything else that we should be aware of?

Select a date

Your Signature

Thanks for submitting!

FAQ

How do I pay? - Our practitioners accept cash or card.
Do you have bathroom facilities? Yes
Do you treat men? Yes - well behaved men are welcome.
Is the studio wheelchair accessible? No, we are on the top floor of a building with no lift.
Do you offer mobile treatments? No, we are not able to offer mobile massage treatments.
I have very sensitive skin, acne, rosacea, psoriasis and or an auto immune disease, are your facials suitable for me? Yes, your facial will be tailored to your unique skin concerns.

Your Treatment

Cold & Flu Policy

Making the most of Your Treatment

NEW CLIENT INTAKE FORM

FAQ

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