FAQ
Please note: visiting the essential therapies studio is by appointment only
How do I pay?
Most of our practitioners accept cash or card but please note that our practitioners all work independently so please check with your chosen therapist directly.
Do you have bathroom facilities?
Yes
Am I welcome?
The Essential Therapies Studio is a safe space where everyone is welcome.
All Genders
All Sexual Orientations
All Gender Identities
All Ethnicities And Cultures
All Religions
All Abilities And Disabilities.
We stand with you. You are safe here.
Is treatment suitable for me?
Our treatments are suitable for most people and we have clients ranging from 5-95yrs old. However there are times when treatment may not be suitable for you, such as: if you have a cold, flu or fever. If you have a contagious disease or skin condition or if you have had major surgery in the last 3 months. If you'd like to discuss if treatment is suitable for you, then please feel free to call Kaya for an informal chat.
Can men have facials?
Yes, regardless of whether you have skin concerns that you wish to address or you just want to relax and unwind. All of our treatments are suitable for both men and women.
I'm a vegan, are your treatments free from animal products?
Yes! All of the products we use in our massage & skincare treatments are vegan, cruelty free and mostly organic. Regardless of diet, we believe that there is no need for the use of animal products in skincare/beauty.
I have very sensitive skin, acne, rosacea, eczema, psoriasis and or
auto-immune conditions. Are your facials suitable for me?
Yes, your facial will be targeted to your unique skin concerns. We have products and techniques to help calm and heal your skin, and as someone who has struggled with some of these issues myself, I get it!
I have severe allergies are your treatments suitable for me?
We will ask you about any allergies you might have during your consultation. However if you have a severe allergy then it is helpful if you can let us know before your appointment. Our skincare range Evolve is suitable for celiacs and we have hypoallergenic massage oil in stock.
Is the studio wheelchair accessible?
We are on the 2nd floor of a building that is only accessible by stairs, however if you are in need of treatment then please get in touch as we may be able to arrange for a member of our massage team to do a home visit under these circumstances.
Do you offer mobile treatments?
Sorry, we do not offer a mobile massage service. Our counsellors, homeopath and herbalist may be able to make a home visit when you really are not able to make it up our stairs.
Do you offer gift vouchers?
Yes, gift vouchers are available. You can purchase a gift voucher from Kaya at the studio or buy a digital one directly from our website.
Cancellations and rescheduling your appointment
No- shows and appointments cancelled within 24 hours will be charged 100% of the treatment fee.You will be sent a secure payment link via text or email and this will need to be paid before you are able to re-book.
How many treatments will I need?
You are welcome to come for as many or as few treatments as you wish. However if you are coming for the treatment of an injury or pain problem then I usually advise a few sessions closer together, for example every week for a few sessions, then every 4-6 weeks if a regular maintenance treatment is necessary. Sometimes one session is all that is needed to resolve the problem. I will usually give my recommendation at the end of the initial appointment. I also have many clients who have been booking a regular 4-6 weekly maintenance treatment with me for years, simply because they feel the many benefits and enjoy the ritual.
What is your preferred method of contact?
Email is preferable for booking your appointment. Due to the nature of our work our phone is often turned off for the majority of the day, so to avoid too much back and forth, trying to catch each other, email or text generally work best.
If a phone call is necessary then this is of course no problem and I will respond to voicemails as soon as is possible. Usually within 24hrs.
I generally respond to enquires between:
9:30am - 5:30pm
Monday - Saturday