FAQ
Please note: visiting the essential therapies studio is by appointment only
Health, Safety & Covid-19 Information
Please read our Health & Safety page prior to your appointment.
How do I pay?
Payment to Kaya can be made by cash or card.
Do you have bathroom facilities?
Yes
Am I welcome?
The Essential Therapies Studio is a safe space where everyone is welcome.
All Genders
All Sexual Orientations
All Gender Identities
All Ethnicities And Cultures
All Religions
All Abilities And Disabilities.
We stand with you. You are safe here.
Is treatment suitable for me?
Our treatments are suitable for most people and I have clients ranging from 5-95yrs old. However there are times when treatment may not be suitable for you, such as: if you have a cold, flu or fever. If you have a contagious disease or skin condition or if you have had major surgery in the last 3 months. If you'd like to discuss if treatment is suitable for you, then please feel free to call me for an informal chat.
Can men have facials?
Yes, regardless of whether you have skin concerns that you wish to address or you just want to relax and unwind. All of our treatments are suitable for both men and women.
I'm a vegan, are your treatments free from animal products?
Yes! All of the products we use in our massage & skincare treatments are vegan, cruelty free and mostly organic. Regardless of diet, we believe that there is no need for the use of animal products in skincare/beauty.
I have very sensitive skin, acne, rosacea, eczema, psoriasis and or
auto-immune conditions. Are your facials suitable for me?
Yes, your facial will be targeted to your unique skin concerns. We have products and techniques to help calm and heal your skin, and as someone who has struggled with some of these issues myself, I get it!
I have severe allergies are your treatments suitable for me?
We will ask you about any allergies you might have during your consultation. However if you have a severe allergy then it is helpful if you can let us know before your appointment. Our skincare range Evolve is suitable for celiacs and we have hypoallergenic massage oil in stock.
Is the studio wheelchair accessible?
We are on the 2nd floor of a building that is only accessible by stairs, however if you are in need of treatment then please get in touch as we may be able to arrange for a member of our massage team to do a home visit under these circumstances.
Do you offer mobile treatments?
Mobile treatments are available for group bookings and retreats only. Please contact Kaya for more information on this service.
Do you offer gift vouchers?
Yes, gift vouchers are available. You can purchase a gift voucher from Kaya at the studio or alternatively payment can be taken remotely by text invoice. The voucher will then be posted within 42hrs or can be hand delivered if the recipient lives locally. For more information please check out our gift vouchers page.
Cancellations and rescheduling your appointment
Please note that a cancellation fee of 50% will be charged for appointments cancelled within 48 hours of the treatment time. No- shows and appointments cancelled within 24 hours will be charged at 100%. Your fee will need to be paid before you can re-book.
How many treatments will I need?
You are welcome to come for as many or as few treatments as you wish. However if you are coming for the treatment of an injury or pain problem then I usually advise a few sessions closer together, for example every week for a few sessions, then every 4-6 weeks if a regular maintenance treatment is necessary. Sometimes one session is all that is needed to resolve the problem. I will usually give my recommendation at the end of the initial appointment. I also have many clients who have been booking a regular 4-6 weekly maintenance treatment with me for years, simply because they feel the many benefits and enjoy the ritual.
What is your preferred method of contact?
Email or text is preferable for booking your appointment. Due to the nature of my work my phone is turned off for the majority of the day, so to avoid too much back and forth, trying to catch each other, email/text generally work best.
If a phone call is necessary then this is of course no problem and I will respond to voicemails as soon as is possible. Usually within 24hrs.
I generally respond to enquires between:
9:30am - 6:30pm
Monday - Saturday
I have a cold, can I still come for treatment?
No, please contact me to reschedule your appointment if you have any symptoms of a cold, flu or fever. In cases of genuine illness and where the client has notified me the cancellation fee may be wavered at the therapists discretion.
How can I make the most of my treatment?
Please read our your treatment page prior to your appointment.
What skincare brands do you use in your treatments?
We primarily use Evolve Organic Beauty and their sister brand Adaptology in our facial treatments and Botanicals aromatherapy oils in our bodywork treatments. However we are always experimenting with new products and adding to our collection. Please check out our facials & skincare page for more information on why we choose to work with these incredible brands.